Shipping & Delivery

Delivery time

At SelfGem we understand that you can't wait to get your order in your hands. That is why we strive to deliver your package to your home as quickly as possible. If you order within the Netherlands before 3:00 PM on a working day, you can assume that your order will be delivered to you the next day*. We do our utmost to process and ship your product quickly, so you can enjoy it in no time.

*For Belgian customers, a shipping time of 2 to 3 days applies.
*For personalized products and custom-made products, a delivery time of 5 to 10 days applies on average.

Postage costs

At SelfGem we do not make a fuss about shipping costs. We will cover the costs so that you can fully focus on unpacking your order. No hidden fees or nasty surprises at checkout. With us, shipping is always free*, because we believe that the convenience of receiving your product should not incur additional costs.

*only applies to orders within the Netherlands.

Courier

To ensure that your order arrives to you safely and on time, we work with renowned courier services such as POSTNL and DHL. These reliable partners ensure that your package is handled with the utmost care and delivered to you within the agreed time. You can trust that your order is in good hands.

Track your order

At SelfGem we want you to always be informed of the status of your order. As soon as your package leaves our warehouse, you will receive a track and trace code from us by email. With this code you can easily track the progress of your package. Whether you are on the road or just curious about the delivery status, with the track and trace code you always have insight into the location of your order.

At SelfGem we want to ensure that you don't have to wait longer than necessary. With our fast processing and reliable delivery, we ensure that your order is delivered to you quickly and safely. We look forward to delighting you with your new purchase in no time.