Contact

Transparency and honesty are core values ​​for us at SelfGem. We value reading every email and we love hearing from our customers. We believe in open communication. Below you will find more information on how to contact us:

General questions
Do you have a question about the DIY Tooth Gem Kit? Please first consult our ' Frequently Asked Questions ' page. You may already find answers to most questions there.

If you still can't find the answer or have another question, please contact us. We'll be happy to help you.

Complaints
Are you unhappy with any of our products, services or would you like to give feedback? We are sorry that you are not satisfied, but we value your input. Please contact us and we will be happy to hear from you. We strive to resolve any issues and ensure your satisfaction.

For more information about our returns policy or shipping and delivery, please refer to the corresponding pages on our website:

- Returns Policy
- Shipping and delivery

You can contact us in several ways:

- Fill out the contact form at the bottom of this page.
- Send us a message via Facebook Messenger .
- Contact us via Instagram .
- Send an email to contact@selfgem.com .
- Send us a WhatsApp on phone number: '+31 854 011 639 '.

In order to serve you faster and more accurately, we kindly ask you to always include your name, email address and, if possible, your order number when contacting us. This makes communication easier.

Can I come by in person?
Unfortunately, we do not have a physical store and therefore it is not possible to visit us. But rest assured, we are very accessible online and strive to serve you as well and as quickly as possible.

When can you expect an answer?
We aim to respond as soon as possible, but within 24 hours at the latest. Please note that weekends are not included.