Frequently Asked Questions (FAQ)

To place an order, select the products you want and add them to your shopping cart. Then go to the shopping cart and click on 'Checkout'. Follow the steps to fill in your details and complete the payment.

Yes, you can checkout as a guest without creating an account. However, it is recommended to create an account for faster processing of future orders.

Please contact our customer service as soon as possible. If your order has not yet been shipped, we may still be able to change or cancel it.

Please check your spam or junk mail folder. If you still cannot find the confirmation email, please contact our customer service.

We accept various payment methods, including credit cards, PayPal, iDEAL, ApplePay, GooglePay, Bancontact and Klarna.

No, our webshop is completely aimed at private individuals, so it is not possible to receive a VAT invoice. However, you will receive an order confirmation and we can send you the packing slip on request.

Yes, this is possible, but not via the webshop. We personally accept business orders. Please contact our customer service for this. We will then help you further with your business order. You will also receive a valid VAT invoice.

Yes, we offer Klarna as a payment method. This allows you to checkout without paying immediately. You then have 30 days to pay for your purchase.

Yes, we usually provide a track and trace number with every shipment, so you can easily track your order.

For shipping within the Netherlands we use DHL. For shipping to other European countries we use PostNL.

If you order before 3:00 PM on a working day, you usually have your package at home the next day, provided there are no delays.

Within the Netherlands, your package is usually delivered within 1-2 working days with DHL. For shipping to other European countries via PostNL, the delivery time can vary from 2-7 working days, depending on the destination.

With an order amount up to 19.99 euros you pay 5.95 euros in shipping costs. This applies to both the Netherlands and Europe.

Above an order amount of 20 euros you get free shipping. So free of charge.

After placing your order, you will receive a confirmation email with a tracking number. This allows you to track the status of your order via the carrier's website.

If your package is delayed, first check the tracking information. If there are no updates for more than 2 working days or if the delay lasts longer than expected, please contact our customer service for further assistance.

Contact our customer service immediately (but no later than within 3 working days) and send photos of the damaged/incorrect products. We will arrange a replacement or offer a refund.

Yes, DHL also delivers on Saturdays within the Netherlands. For international shipments with PostNL this can vary depending on the country of destination.

If you are not at home, the carrier will try to deliver the package to your neighbours or take it to a collection point.

To return your order, please consult our returns policy. It contains everything you need to know. You can also contact our customer service.

Items must be returned within 30 days of receipt. They must be unused and undamaged, with all original tags and packaging. Unfortunately, we cannot accept returns for personalized items due to customization. Please read our returns policy for more information.

Yes, in the Netherlands you can choose to have your package delivered to the nearest DHL point. You can then pick it up. Unfortunately, this is not possible abroad.

Once we have received and processed your return, it typically takes 5-10 working days for the amount to be refunded to your account, but of course, we try to do this as quickly as possible.

Unfortunately, it is not possible to exchange a product. However, you can return your order and place it again.

Please contact our customer service for the return address. Our business address is NOT our return address, so do not use that address to return.

You have a 30-day return policy with us. So if the product does not meet your expectations, you have 30 days to return it.

The customer is entirely responsible for the return shipment. So make sure it arrives in good order. To be on the safe side, you can insure the package with the carrier.

If your return arrives safely, you will receive 100% of your money back including shipping costs (no return costs), unless the product is damaged (through a fault of your own) in which case we may apply a depreciation. This depends on the damage.

Yes, that is allowed. However, please note that we will not refund the shipping costs, only the purchase costs of the product. In the case of a complete return shipment, you will of course be refunded the shipping costs.

We are not perfect, but we understand your concern. We want to keep our customers satisfied. In that case, please contact us. We will look at the possibilities to let you go with a smile.