At SelfGem we strive for the highest quality and customer satisfaction. However, we understand that situations may sometimes arise in which you are not completely satisfied. We want you to know that we welcome your feedback and will do our best to resolve any issues you may have.

If you have a complaint or are not satisfied, we kindly ask you to contact us. You will find all available contact options on our contact page . We would like to listen to your story and work with you on a solution.

Once we have received your complaint, we will process it as quickly as possible. We aim to respond substantively to your complaint within 2 weeks and offer a suitable solution. We take every complaint seriously and will do our utmost to achieve a satisfactory outcome.

As a consumer in the EU, you also have the option to register your complaint via the European Commission's ODR (Online Dispute Resolution) platform. This platform is available from February 15, 2016 and can be found at If your complaint is not yet being processed elsewhere, you have the freedom to submit your complaint via this platform.

We appreciate your understanding and if you have any questions, please do not hesitate to contact us. We strive to make your experience with SelfGem as positive as possible.

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